Active Residents
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Privacy Policy for Active Residents

Last Updated: December 29, 2025

Table of Contents

1. Introduction

Welcome to Active Residents. We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our app. This policy outlines our handling practices and how we collect and use the Personal Data you provide during your interactions with us.

"Active Residents" empowers UK residents to report community issues directly to their local councils. By using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Information

When you register for an account, we may ask for personally identifiable information, such as your:

  • Full Name
  • Email Address
  • Phone Number
  • Address / Postcode

Location Information

To report community issues accurately, we collect geolocation data from your device when you use the app to pinpoint the location of the issue.

Content You Create

We collect the photos, descriptions, and categories of the issues you report. Please note that photos submitted may be shared with local councils and visible on public maps if you choose to make your report public.

Automatically Collected Information

We may collect information about your device, including the IP address, operating system, browser type, and usage data (like time spent on pages) to help us analyze and improve our service.

3. How We Use Your Information

We use the collected data for various purposes:

  • To provide and maintain the Active Residents service.
  • To notify you about changes to our service.
  • To allow you to participate in interactive features when you choose to do so.
  • To facilitate the reporting of issues to appropriate Local Councils.
  • To provide customer support and respond to inquiries.
  • To gather analysis or valuable information so that we can improve our service.
  • To monitor the usage of the service and detect/prevent technical issues.

4. How We Share Your Information

With Local Councils

The core function of our app is to report issues. We share your report details (photo, description, location) and, if necessary for follow-up, your contact information with the relevant Local Council authority.

With Service Providers

We may employ third-party companies and individuals to facilitate our service ("Service Providers"), to provide the service on our behalf, or to assist us in analyzing how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf.

With Other Users

If you choose to make a report "Public," the photo, description, and location will be visible to other users of the app. Your personal contact details remain private.

For Legal Reasons

We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

In Business Transfers

If Active Residents is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

5. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We utilize industry-standard encryption (SSL/TLS) for data in transit and at rest.

6. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: The right to request copies of your personal data.
  • Rectification: The right to request that we correct any information you believe is inaccurate.
  • Erasure: The right to request that we erase your personal data, under certain conditions.
  • Restrict Processing: The right to request that we restrict the processing of your personal data.
  • Object to Processing: The right to object to our processing of your personal data.
  • Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you.

To exercise any of these rights, please contact us at privacy@activeresidents.co.uk.

8. Children's Privacy

Our Service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

11. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

15. Your Right to Complain

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner's Office (ICO) in the UK.